CDNS, NIFT launch modern customer facilitation plan

 

The Central Directorate of National Savings (CDNS) has launched its modernisation plan in collaboration with National Institutional Facilitation Technologies (NIFT), for facilitating the customers.

According to the Memorandum of Understanding (MoU) signed with National Institutional Facilitation Technologies (NIFT), now senior citizens and pensioners would get the amount credited to their accounts in National Bank of Pakistan (NBP), a senior CDNS official told APP on Sunday.

After the agreement with the NIFT, he said the CDNS would launch registered prize bonds, besides transferring profits to the customer accounts.

The official said the proposed “Structural Reforms Programme” would be launched gradually in order to provide better service delivery to the customers.

He said the reforms programme was approved by the Federal Cabinet in 2007, aimed at making structural changes in the CDNS for providing better delivery service.

The directorate would be equipped with modern tools for shifting from manual to innovative information technology (IT) services, he added.

Replying to a question, he said the current system of the CDNS was not according to the modern service standard, adding currently approximately 900 vacancies were vacant in different sections and were needed to be filled for providing better facilities to our valued customers.

The official added that the CDNS would focus more to enhance capacity in the delivery system and make IT system more efficient for facilitating the customers.

In this regard, the institution had a master plan to computerise all 375 branches in phases across the country.

He added that in the first phase the CDNS had computerised 83 branches in different regions and in the second phase 140 more branches will be automated by September 2017.

Replying to another question, he said that the CDNS has collected Rs 112 billion till the second week of the third quarter of the current fiscal year, from July 01 to January 12, 2016-17.

The target for the year 2016-17 was set at Rs 228 billion, while the directorate was able to achieve the target of Rs 218 billion for the previous fiscal year.

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