ISLAMABAD: National Savings has completed the automation and computerisation of its 223 centres to facilitate investors and ensure more effectiveness in execution of routine work.
More than 200 such centres are now centrally connected, official sources at the Finance Division said on Thursday.
The sources said that present government under the ambit of National Savings had taken steps to attract more investment in National Savings Schemes and to facilitate investors which included launch of non-financial version of its mobile application i.e Qoumi Bachat Digital.
National Savings has become the first-ever non-bank member of Banking Clearing House System which has reduced its cheque processing time from 7-10 days to 1-3 days only.
The Department has also launched a state-of-the-art call centre which is backed by a Computerised Complaint Resolution System. This call centre can be accessed through a dedicated number and all complaints of customers are tracked through a system generated complaint ID till their final resolution.
Other steps included mobile application enabled National Savings to view up-to-date Certificate and Account Balances, access product-wise investment details, get SMS and email alerts on any transactions in accounts/certificates, view transactional history and account statements, search draw results of prize bonds and save prize bond numbers for future draws.
Permission for third-party payments against National Savings withdrawal slips was another step through which customers having a Savings Account can now pay their routine expenditures such as utility bills and school fees directly to beneficiaries.
The National Savings has also developed schemes for family members of martyrs called Shuhada Family Welfare Account (SFWA) and extension of Bahbood Savings Certificates (BSCs) to Persons with Disabilities (PwDs).
Structuring of a new scheme for Non-Resident Pakistanis through Overseas Pakistanis Savings Certificates (OPSCs), consideration and establishment of a Sharia Window of National Savings to launch Islamic Schemes and launch of Rs40,000 Premium Prize Bonds (Registered) with dual features of both prize money and bi-annual profit payments were the other major steps introduced.