This was highlighted by FIO Dr Muhammad Khawar Jameel as he presented the FIO annual report to President Arif Alvi in a meeting held here at Aiwan-e-Sadr on Tuesday.
He was informed that FIO received 3,107 complaints from policyholders in 2020 against 2,441 during 2019. The 2,427 complaints were processed while 2,183 were disposed of in the same year.
The FIO stated that despite the pandemic, his departments continued to provide services to protect the rights of policy holders by disposing of 2,183 complaints and providing Rs2.13 billion as monetary relief to the aggrieved beneficiaries.
Alvi lauded the achievements of FIO and advised him to create awareness among people about the role of FIO in providing prompt and free-of-cost justice to aggrieved insurance policy holders against maladministration of insurance companies.
He directed the FIO to increase the outreach of the insurance ombudsman so as maximum people could benefit from its services.
The president acceded to the request of FIO to inaugurate the regional office at Quetta during the first week of May.
