The new HITIT reservation system introduced by the Pakistan International Airlines (PIA) has led to a decline in sales, a local media outlet reported.
PIA Chairman Muhammad Saqib Aziz also had to undergo a difficult questioning process from the Aviation Committee of the Senate over the matter, the chairman said in a letter written to HITIT Computer Services CEO and Chairman Noor Gukman. Aziz also directed Gukman to resolve the matter on priority.
Hitit Computer Services is a private company that sells commercial IT systems for the travel industry.
Yes Exactly….PIA new Reservation system is NON- FRIENDLY !
It gives a tough time for a very frequent traveller like myself and lacks options on the portal.
Earlier was way better than this new system.
Its totally hard for new customers to book online and I guess for Travel agents as well.
Due to this passengers are switching to Emirates & Fly Dubai .
Unfriendly and no choice, earlier system was better as one could select cheapest flight.
PIA flights have disappeared completely from online travel agents sites. Not even a single online air ticket agents offer PIA flight tickets. Previously, a plenty of them were selling PIA tickets including interline tickets. What is going on?
It’s not the system it’s the prices of the ticket which no one noticed. One way ticket used to be between 8 to 10 thousand around three months ago now one-way ticket costs around 13 to 22thousand one way which is more expensive than the return ticket to Dubai with Emirates.
Nobody have ever checked the airfares hike public is suffering the hike.
Although I used to book flight ticket online, but on 16 and 17 October, I tried to check it online for Peshawar-Dubai, and I faced extreme difficulties, although I am familiar with computer/Internet for the last 2-3 decades. I purchased the ticket from a travel agent, but he also could not arrange the printout in 24 hours, and that again without ticket number on it, which led to 25-30 waiting at Dubai Airport, for confirmation by the booking lady via phone. I would like to suggest, reverting it to the previous software.
I would not be surprised if the people who are putting the system in got paid by the other airlines so pia authority should look in to it
I have had 38 years of service with piia. retired as director marketing of piat.The kind of experience of experience i had with my reservation was worse than when we were operating manually.Previoysly ee got take a print out .Now wr receive a code.The code doest no open.I spent 46 minutes and then gave up. The call centre gets cut off and gives misreading.My staff tickets could not open.in call. center.When I went to pia office they found no problem..Business claa cannot be seen by call centet.This should not be the case .The call centre must see the entire flight even if it is full.othdrwise hoewould they manage if cancrlation vome by which time the customers would have gone can some gey in touch with me from higher ups.May be I can still help
Vation was worse than