PTCL and Ufone have announced the closure of their sales & service centres and joint shops across Pakistan till March 31, 2020, due to the increasing number of coronavirus cases in the country.
In order to serve customers better and ensure the continuity of business, services will be provided to both PTCL and Ufone customers through alternate business and digital channels, according to a statement issued on Friday.
“We encourage PTCL customers to use PTCL digital channels such as PTCL website/email, complaint registration, self-care portal, PTCL touch app and online digital bill payment options. To facilitate Ufone customers, digital services include Ufone website/email, My Ufone app, UPaisa, online banking services, mobile financial services, retailers and ATM machines are available.”
To promote social distancing and seamless communication, the customers are encouraged to use digital services offered by both companies for their convenience. Furthermore, both companies’ helpline numbers are available 24/7 should there be any need for service.
Being customer-centric organizations, the safety, security and well-being of customers, employees and all stakeholders are of utmost importance to both the companies.