The State Bank of Pakistan (SBP) introduced ‘Sunwai,’ a dedicated customer complaint service portal and app.
The service aims to streamline the complaints process for banking customers against Banks, Microfinance Banks (MFBs), and Development Financial Institutions (DFIs) operating in Pakistan.
‘Sunwai’ serves as a one-window operation, providing banking customers with a platform to register complaints related to any banking product or service, including Roshan Digital Accounts (RDA). The portal is accessible through web browsers and mobile applications, available on both Android and iOS platforms.
According to an SBP spokesperson, registered users can conveniently lodge complaints in either English or Urdu languages. Each complaint will be assigned a unique tracking number, communicated to users through SMS and email for tracking purposes.
Banks have been instructed to ensure the prompt and fair resolution of complaints, adhering to the turnaround times (TATs) prescribed by SBP.
The central bank expresses optimism that the introduction of the customer complaint service portal and app will significantly contribute to strengthening consumer trust in the banking industry.
User-Friendly Complaint Registration
The aim should be to resolve consumer grievance complaints in the shortest possible time bound resolution & not to add another service agency “Sunwai”on top of bank’s own complaint resolution, SBP’s consumer protection directorate & Banking Mohtasib to name a few.
comments
my daughter had RDA account in MCB
she deposit usd in her account for five years but now she needs her usd she had redeem the certificate and amount is credit in her account
she wants to transfer her dollar in other bank she issued payees account cheque but MCB
had object Signature issues
please help me in this matter
@Tariq That must be because of December closing targets of the banks. Banks try to not let customers withdraw deposits in December so that they can show higher deposit base by 31 December of each year. Ask her to send cheque now, hopefully it will be honoured this time.
Aslam o Alikum,
Dear Sir,
when i purchase Prize Bound in State Bank when i see large number of Broker in State Bank. State Bank Staff involved with \broker. Broker Easily going the counter and work easily with teller of state bank.
usually no issue serial of walk customer butt broker one time easily 2 and 3 serial packet easily. all member of state bank involved and head of state bank know. tall line of people no facility given of our customer.
please provide facilities of our customers.
Regards.
Dear sir.
we are facing a problem in HBL Branch 0488 Mangla road Tehsil Dina District . The ATM of this branch does not work most of the times. I have complaint to Branch manager various times but there is no proper solution except using other bank ATM Which charges money which in unfair . Please look inti this matter on urgent bases
Bank alfalah fiazabad Rawalpindi, I visited Bank on 09/02/24 to deposit my utility bills man on front desk refuse to give privilege of senior citizens given by Government of Pakistan .I contacted manager who also denied. he said there is no privilege of senior citizens in this bank. the same attitude in case of drawing my pension. Sir, I am 70 years old the behaviour with is violation of government extended to senior citizens. kindly take action against the person violating the rules.
hello sir
I have just sent money about 1 hour ago which has not been received by the next person
Please return the money
Thanks
easypaisa ke mini application main add faysal bank fund me rs 3100 ka investment kia
tu balance rs 1100 show kar raha aur 1100 bhi waps nahe kar raha sub fruad hain
thanks
Gul muhammad khan
mobile 03468152415