Jazz’s state-of-the-art Network Operations Center (NOC) has become operational as a step forward in company’s commitment to upgrade company’s operational performance. The NOC will use IBM and Dell EMC solutions to provide optimal network quality, and unique customer experience.
The NOC provides round the clock network surveillance across Fault Management, Real-time Performance Management, Change Management, Access Management, and Customer Support for Jazz’s fixed and wireless businesses.
Moreover, the NOC vows complete customer satisfaction through quick complaint resolution and support. This is also made possible through complete automation allowing for proactive monitoring and management of end to end network and services layer.