Federal Board of Revenue (FBR) Chairman Shabbar Zaidi said on Saturday that the FBR has made substantial business-friendly changes in imports’ system in order to curb under-invoicing.
Taking to Twitter, Zaidi said that FBR has made substantial changes in ‘unit of measurement’ system and ‘valuation rulings’ with respect to the import of goods. He also sought importers’ input on making any further improvement or amendment.
He termed the changes as a vital move to cure under-invoicing.
As stated earlier substantial business friendly changes have been made in ‘unit of measurement’ system and ‘Valuation Rulings’ with respect to import of goods. Importers are suggested to provide input for any further improvement/ amendment. This is vital to curb underinvoicng.
— Syed Shabbar Zaidi (@ShabarZaidi) November 16, 2019
SUPPORT THROUGH HELPLINE
Meanwhile, in a statement issued on Saturday, FBR said that its helpline representatives were providing all possible support to the taxpayers to ensure that they were easily able to navigate various transactional portals, such as Iris etc.
“The FBR helpline utilises international standard Customer Relationship Management (CRM) System, which ensures availability of three-tier support lines for prompt redressal of taxpayers’ complaints,” the statement read. “Taxpayers are provided with a ‘case number’ for each complaint and the resolution of each case is ensured within 24 hours.”
FBR said that the cases of complex nature which require legal and technological modification in the system were bring resolved within three days.
“The success of FBR helpline can be gauged from the fact that the number of tax return filers increased to 2.6 million from 1.9 million in one year and is expected to be increased to 5 million in the next two years,” it added.