ISLAMABAD: A remarkable growth in internet and mobile banking has been witnessed through a rise in banking services through advanced and convenient channels.
Pakistan Telecommunication Authority (PTA) has issued the ‘Regulations for Technical Implementation of Mobile Banking, 2016’ to formulate the mechanism of introducing an interoperable mobile banking model.
Under these regulations, PTA has invited applications for the issuance of Third Party Service Providers (TPSP) licenses that will bring true interoperability between the CMOs (mobile payment applications) and financial institutions.
TPSP licenses also specify the quality of service benchmarks and security standards required for protecting consumer sensitive data and transaction data.
Authorized banks and CMOs are also required to put in place an effective complaint handling mechanism. It is expected that the TPSP licenses will contribute towards the government’s National Financial Inclusion Strategy (NFIS) for inclusion of population not yet financially served into the documented economy.
According to State Bank of Pakistan (SBP), a total of 2.3 million internet banking users were registered by the end of June 2017 with 25 banks offering a variety of financial services through Internet Banking (IB) like Intrabank & Interbank fund transfers, scheduled fund transfers, utility bills payments, mobile air-time top up, Intra-bank credit card payments, school fee payments etc.
In the last outgoing financial year 2016-17, internet banking processed 25.2 million transactions worth Rs968.7 billion during FY17 showing YoY growth of 32.5 per cent and 10 per cent in volume and value of transactions, respectively.
Utility Bills Payments contributed 9 million (35.9 per cent) in volume and Rs18.6 billion (1.9 per cent) in value of transactions while the remaining shares consist of other miscellaneous payments including school/university fee submissions, mutual fund payments, credit card payments, etc.
The share of Intra Bank Fund transfer transactions is 6.6 million (26.1 per cent) and Rs258.2 billion (26.7 per cent) in volume and value of transactions, respectively, whereas the share of Inter Bank Funds transfers transactions in volume and value of transactions is 7.5 million (29.7 per cent) and Rs310.1 billion (32 per cent) respectively.
Internet Banking also facilitated 88.2 million non-financial transactions which include pay orders, cheque books, bank account statements and debit cards etc.