K-Electric restores critical customer services after cyber attack

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K-Electric, the sole electricity provider for Karachi, experienced a cyber attack earlier this week that led to the disruption of billing and online services. 

“While all critical customer services including bill payment solutions and 118 call-centre are operational and fully functional, to ensure the integrity of our systems, as a precautionary measure, we have isolated few non-critical services,” said KE in a statement issued on Wednesday. 

As a result of the attack, customers may experience some disruption in accessing duplicate bills from the KE website. 

“As an alternate, duplicate bills may be availed from the nearest K-Electric Customer Care Centre,” the power company recommended.   

The KE teams have initiated consultation with international information security experts and are also collaborating with local authorities in this regard. “Any inconvenience to customers is regretted as the power utility is following cybersecurity protocols.”

It is pertinent to mention that since Sept 7th, K-Electric customers have been unable to access the online services for their account.

According to a media report, Ransomware researcher Ransom Leaks, who told BleepingComputer about this attack, was tipped off by a local Pakistani security company that this attack is impacting K-Electric internal services.

After being told about this attack, BleepingComputer has learned from cybersecurity sources that the Netwalker ransomware attacked K-Electric.

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